Return and Refund


The Customer is entitled to cancel his/her order for any reason, without explanation and without any penalty excluding the handling fee from the payment gateway, except for the cases in which the cancellation right is excluded under paragraph IV below. In order to exercise this right, the Customer shall send a written notice to Ditta Artigianale within 14 days from the date of receipt of the Products or, if s/he intends to exercise the right of cancellation before having received the Products, the notice of cancellation shall be sent at any time prior to their receipt. Such notice shall be given through the the appropriate contact form accessible on the Website under the “Contact Us” section and sent by registered letter with a return receipt, addressed:

Ditta Artigianale Firenze S.R.L

Returns and Refunds

Via dei Neri 30r/32r,

50122 Firenze, Italy

Upon receipt of the notice Ditta Artigianale Customer Service shall open a file for the management of the returned Products and communicate to the Customer the instructions relevant to the return of the Products. The right of cancellation is subject to the following conditions:

The right applies to a product purchased in its entirety; therefore, if the product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased product. In case of exercise of the right of cancellation, Ditta Artigianale shall refund the customer the full amount of the returned products, including the shipping expenses paid by the customer to Ditta Artigianale, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of Ditta Artigianale to suspend the payment of the reimbursement until the actual receipt of the products.

The reimbursement shall be carried out using the same payment method used by the customer, unless he/she has specifically requested a different method. The customer shall not be reimbursed for the shipping expenses related to the return of the product(s). In order to guarantee the return of the products pursuant to article 8 below, the products shall be packaged in the same box in which they were received. In addition to the cases indicated in article 1 above (customer not consumer, and/or requiring the invoice), the right of cancellation is explicitly excluded in the following cases: orders of made to order, or clearly personalised, Products; order of Products which are likely to deteriorate or expire rapidly; order of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that were  opened after the delivery. With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that the categories above include the roasted coffees, either whole beans or ground, in any format or package. The features and qualities of these types of Products are in fact subject to change even as a result of improper storage. Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to Ditta Artigianale and re-marketed by Ditta Artigianale without any danger to the health of the consumers (such as, but not limited to, gadgets, tools, utensils, etc.). In the cases of exclusion of the right of withdrawal, Ditta Artigianale shall return the purchased Products to the Customer, charging the shipping costs to him/her.


In case of lack of conformity of the Products sold by Ditta Artigianale, the Customer shall immediately contact the Customer Service using the appropriate contact form accessible on the Website under the “Contact” section. The sale of Products shall be subject to the legal warranties provided  in the Consumer Code. The Customer is entitled, subject to his/her choice and to the extent that the type of the Product permits so, to a restoration of the Product’s conformity by repair or replacement, free of charge, or to an appropriate reduction of the price, or to the termination of the agreement. The Customer loses these rights if he/she does not report the lack of conformity to Ditta Artigianale within seven calendar days from the delivery of the order by the courier, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time. For avoidance of any doubts, the lack of conformity of Roasted Coffee shall be reported within 1 (one) week from the date of receipt.